Contact
Contact us:
We are happy to answer any questions you may have!
How can you contact us?
Email
Send us an email to info@europeansleeper.eu. You will receive an answer as soon as possible.
Chat
Our chat is open 6 days a week from 1pm to midnight. You can find our chat by clicking on the blue Support button at the bottom right of the page. On Saturday our chat is closed, in this case you can leave a message and we will get back to you with an email.
WhatsApp
You can also reach us via WhatsApp. We are available 6 days a week from 10am to midnight. Click this link on your phone to go directly to Whatsapp. We are not available on Saturdays, in this case you can leave a message and we will get back to you as soon as possible.
Emergency
Are you on your way and need assistance direct now? Then call the emergency number +31302035833. We are on travel days available from 4pm until midnight (CET/Central European Time).
FAQ
Good to know that many answers to your questions can be found if you click on the blue Support button at the bottom right of the page. Here you will find the most frequently asked questions (FAQ).
Please also read the information that we have sent by email in advance. We can also send an SMS just before departure if needed.
Complaint?
Please email us at info@europeansleeper.eu. You will receive a reply as soon as possible.
If you disagree with the way your complaint is being handled, you can escalate it to the European Online Dispute Resolution (ODR) platform.
For compliance with the European Passenger Rights Regulation, you can contact the Dutch regulator.