Contact us:

We are happy to answer any questions you may have!

How can you contact us?

Send us an email to You will receive an answer as soon as possible. 

Our chat is open 6 days a week from 10am to midnight. You can find our chat by clicking on the blue Support button at the bottom right of the page. On Saturday our chat is closed, in this case you can leave a message and we will get back to you with an email. 

Are you on your way and need assistance direct now? Then call the emergency number +31302035833. We are on travel days available from 4pm until midnight (CET/Central European Time). 

Good to know that many answers to your questions can be found if you click on the blue Support button at the bottom right of the page. Here you will find the most frequently asked questions (FAQ). 

Please also read the information that we have sent by email in advance. We can also send an SMS just before departure if needed.


Please email us at You will receive a reply as soon as possible.

If you disagree with the way your complaint is being handled, you can escalate it to the Dutch Public Transport Disputes Committee or the European Online Dispute Resolution (ODR) platform.

For compliance with the European Passenger Rights Regulation, you can contact the Dutch regulator

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