Contact European Sleeper
Quick answers on booking and travelling with European Sleeper.
Good to know that many answers to your questions can be found if you click on the Support button at the bottom right of the page or via the button below. Here you will find the most frequently asked questions (FAQ).
Our friendly chatbot Goodie will help you finding an answer quickly to any question in any language.
Need help right now? Chat with us.
Our friendly chatbot Goodie is available anytime in any language.
If you need help from an agent at our customer service, they are available from:
- Monday to Friday from 1pm to 1am
- Saturday from 3pm to 11pm
- Sunday from 3pm to 1am
Click the Support button at the bottom right of the page to start the chat or on the button below. If you have a booking, please include your booking reference so we can help you faster.
Need urgent help while travelling? Send us a WhatsApp message.
You can also reach us via WhatsApp. Our agents are available from:
- Monday to Friday from 1pm to 1am
- Saturday from 3pm tot 11pm
- Sunday from 3pm to 1am
Click on the button below to start a WhatsApp conversation.
When we are closed, you can leave a message and we'll get back to you as soon as possible. If you have a booking, please include your booking reference so we can help you faster.
Travelling and need help urgently? Call our emergency number
If you are on your way and need immediate help, call our emergency number: +31 30 203 5833. We are available on travel days from 4pm to midnight (CET). No answer? Please contact us via chat or WhatsApp.
Questions about your connecting train?
Did you buy a connecting train ticket through European Sleeper? Choo-Choo takes care of these tickets, so click the button below to contact Choo-Choo. This is only for connecting train tickets you have bought on the European Sleeper website.
For questions about your European Sleeper night train, please use our chat.
Do you have a more elaborate question? Email us
Send us an email at info@europeansleeper.eu. One email is enough, we'll take care of it. If you have a booking, please include your booking reference so we can help you faster.
Do you have a claim after a disruption after travel?
Did you experience a delay while travelling with European Sleeper, or did disruption cause you to incur additional expenses? In certain situations, you can request compensation using our claim form via the button below.
Do you have a complaint?
Complaints are handled by our customer service team via info@europeansleeper.eu
If you disagree with the way your complaint is being handled, you can escalate it to the European Consumer Center (only EU citizens).
For compliance with the European Passenger Rights Regulation, you can contact the Dutch regulator.